Website Privacy Policy

Diverse and Thriving Counseling, LLC

Effective Date: March 2, 2026

1. Introduction

This Privacy Policy explains how Diverse and Thrive Counseling, LLC ("we," "us," or "our") collects, uses, and protects your information when you visit our website www.diverseandthrivecounseling.com (the "Website").

Important: This policy applies only to our public Website. If you are a client, your protected health information (PHI) is governed by our HIPAA Notice of Privacy Practices, which you will receive separately.

2. Information We Collect

Personal Information You Provide:

  • Name

  • Contact information (email and/or phone)

  • Services you are interested in

  • Message content

  • Newsletter opt-in (if selected)

Automatically Collected Information:

  • IP address

  • Browser type

  • Pages viewed and visit duration

  • Cookies and similar tracking technologies

3. How We Use Your Information

  • We use your information to:

  • Respond to inquiries

  • Schedule consultations

  • Send newsletters (if you opted in)

  • Improve our Website

  • Comply with legal obligations

4. HIPAA and Secure Communication

IMPORTANT: Our Website contact form is NOT HIPAA-secure.

Do not share protected health information (PHI), diagnoses, medications, or sensitive clinical details through the contact form.

For current clients: All clinical communications occur through Sessions Health, our HIPAA-compliant platform for secure messaging, scheduling, and telehealth sessions.

5. Third-Party Services

We use:

  • Squarespace – Website hosting

  • Google Workspace – Email service

  • Sessions Health – HIPAA-compliant client portal

These providers have their own privacy policies.

6. How We Share Your Information

We do not sell your personal information.

  • We may share information with:

  • Service providers (Squarespace, Google Workspace, Sessions Health)

  • Legal authorities when required by law

  • Others with your consent

7. Marketing and Opt-Out

If you opt in to newsletters, you can unsubscribe anytime by:

  • Clicking "unsubscribe" in any email

  • Contacting us at: 

    • Email: dequan@diverseandthrivecounseling.com

    • Phone: (216) 264-6560

8. Data Retention

Contact form submissions are retained for one year unless you request deletion or become a client.

For clients: Clinical records are retained per state/federal law (7 years).

9. Your Privacy Rights

You may request to:

  • Access your personal information

  • Correct inaccurate information

  • Delete your personal information

  • Opt out of marketing

California residents (CCPA) and EEA residents (GDPR) have additional rights. Contact us to exercise them.

10. Security

We use reasonable security measures to protect your information, but no internet transmission is 100% secure.

11. Children's Privacy

We do not knowingly collect information from individuals under 18 through our Website.

12. Changes to This Policy

We may update this policy and will post changes here with a new effective date.

13. Contact Us

Email: dequan@diverseandthrivecounseling.com

Phone: (216) 264-6560

Website: https://www.diverseandthrivecounseling.com/

14. Emergency Information

This Website is not for emergencies.

  • Call 911 for immediate help

  • Call or text 988 for the Suicide & Crisis Lifeline